Contact Genovate

Hours of Operation

Monday to Friday, 8AM to 5PM PT, 11AM to 8PM ET.
Orders can be placed online 24 hours a day, 7 days a week using the secure SSL encrypted online order form.
All orders are shipped immediately.

Existing Client?

Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an email at Please remember to include your Account ID # in your email.

Contact Info

Call our laboratory at 1-877-714-6357.
Our technicians will be happy to help you with any questions that you may have or to help you initiate a file for DNA testing.

Toll Free Tel: 1-877-714-6357

Toll Free Fax: 1-888-655-8877

Customer Support:

Technical Support: